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Customer Success Specialist
About the job
Who You Are
New graduates in the fields of computer science, engineering, or MIS,
Experience working within technical pr customer support teams is a plus,
Good command of English,
Strong interest in project management including all aspects of planning, development process, account management, execution, and reporting,
Team Player, Proactivity and conflict resolution skills,
Strong interpersonal & and analytical thinking skills,
Ability to adapt to changing priorities in a dynamic environment,
Strong planning and organizational skills, Passionate about continuous learning,
Database and operating systems experience with MS SQL SERVER is a plus, Experience working with Jira or similar project management tools is a plus.
Passionate about continuous learning,
Database and operating systems experience with MS SQL SERVER is a plus, Experience working with Jira or similar project management tools is a plus.
You Will
Taking part in missions in the “First Level Support” category:
Being the first contact point in customer support,
Reading, replying, and sorting to emails,
Creation and clarification of “Second Level Support” and “Change Request” jobs in Jira. Assigning these jobs to the relevant people,
Admin Panel Usage: Campaign Setup, Banner & Content & Text Update, etc,
Product Information: Giving information about campaign setups,
Explaining how the changes made in the admin panel are made, etc, • Support for Reporting, • Happy Path Testing.
What We Offer
Fast-growing company (Deloitte Fast 50 Winner in 2017, 2018, 2019, 2020, 2021 and 2022)
The first and only company from Turkey to be named Fast Company’s 100 Best Workplaces for Innovators in the world!
Silver Stevie Winner at 2020 Stevie® Awards for Great Employers in new employee onboarding category
Dynamic and friendly work environment
Team activities such as Survivor Camp and happy hours
Continuous learning opportunities such as internal training, tuition reimbursement, and access to e-learning platforms
Leadership and coaching programs
Access to community events at Han Spaces
Who We Are
Inveon provides retail and consumer goods companies with a unified and scalable digital commerce presence with sustainable growth, leading them toward the future of commerce since 2006.
To help companies achieve their e-commerce potential, Inveon provides:
inCommerce: Omnichannel Commerce Platform
App Commerce: Mobile Digital Commerce Platform
GrowthLab: Digital Growth Management Solutions
Today, the total annual e-commerce volume generated by companies using Inveon solutions exceeded a total worth of $1 billion. Inveon platforms are used by more than 40 million shoppers in 14 countries.
If you consider yourself a strong fit for this role, please contact us at hr@inveon.com